General Terms and Conditions for Booking
The Services offered by Citybnb (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customers and Citybnb comes into force as soon as Citybnb provides written confirmation of a booking to Customers by email.
Customers should save and/or print a copy of these terms and conditions for future reference when making a booking.
Article 1. Definitions and scope
The following definitions have the same meaning whether they are singular or plural.
'Customer' means a customer who reserves and/or books one or more Services offered on the Website.
'Destination Service' means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours.
'Citybnb' means Citybnb, Inc, whose registered office is at 41 Lower Dominick Street, Dublin 1, Ireland
'Citybnb ' means trade name of StayPlanet Ltd, a company incorporated in Ireland whose registered office is 41 Lower Dominick Street, Dublin 1, Ireland.
'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.
'Package Holiday' means a Service as defined in section 3.5 of these General Terms and Conditions.
'Rules and Restrictions' means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract.
'Service' means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, insurance and package holidays.
'Supplier' means a supplier of Services, such as an airline, hotel, tour operator (including Citybnb), car hire company, insurance provider or Destination Service supplier.
'Website' means the www.citybnb.com website.
These General Terms and Conditions apply to offering and providing of the Services by Citybnb. Citybnb, operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services, including Citybnb.
These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.
The General Terms and Conditions can be changed by Citybnb, Inc. at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Citybnb, Inc. on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, to be aware of the provisions in force.
Article 2. Booking via the Website
2.1. The Customer's legal authority
The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
Any use of the Website that is fraudulent or conflicts with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Citybnb and the Suppliers or to the other functionalities of the Website.
2.2. Confirming and cancelling orders (Subject to Section 3.5 where applicable)
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at email@example.com
It is expressly agreed that the data stored in the information systems of Citybnb, Inc. and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
Cancellations can be made either by telephone by calling +353 1879 2366 or by online. All such requests will be dealt with on behalf of the Suppliers concerned. The Customer does not have an automatic right to cancel a booking unless the Supplier provides for this in the Rules and Restrictions.
In the event of cancellation or partial cancellation of a booking by the Customer, compensation may be required from the Customer to cover the costs of the travel arrangements already made. In addition to this, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. In some cases, compensation for cancellation payable to the applicable Suppliers can amount to the full value of travel booked, so that no reimbursement to the Customer is made. Partial cancellation, i.e. cancellation of a arrangement, without losing the value of the particular arrangement may not be possible.
Citybnb will not impose its own standard administration fee in the event of a cancellation or change to
If the Customer does not present himself / herself at the departure of the trip, no refund will be due to the Customer.
We reserve the right to cancel your booking if full payment is not received in a timely fashion.
2.2.3 Change of booking
If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call 01 524 5005. You can also see whether this is possible via "Manage Trips"/your itinerary.
In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as Citybnb a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note that refund of flight bookings may take up to 6 months.
2.2.5 Restricted Fares
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
2.3. Travel documents
The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.
In the unlikely event that physical travel documents are required, these will be sent to the address given by the Customer when making his / her reservation. Travel documents can only be delivered to addresses in the Republic of Ireland and will not be delivered to addresses in other countries. Citybnb, Inc. reserves the right to charge a non-refundable fee which will be notified at the time of booking to courier travel documents to Customers.
If the delivery of travel documents is impossible because of an error made by the Customer in providing his / her personal details, neither the Supplier nor Citybnb, Inc. shall be liable.
2.4 Payment to different parties
The Customer may be charged by more than one party in respect of a booking, for instance, by Citybnb, Inc, a Supplier or such other party as may appear on Customer's credit card or bank statement, depending on the Services booked. However, the total amount charged will not exceed the total price of the Services.
Article 3. Specific Services
Citybnb, Inc. operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.
The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions, the Rules and Restrictions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.
Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Citybnb, Inc.
3.1. Air Transport Services
Air transport services may be offered separately or as part of a package holiday and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Supplier. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and the specific terms of the relevant Supplier can be re-viewed.
If Citybnb receives payment from the Customer for a booking of air transport services, Citybnb acts as agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. The Rules and Restrictions of Suppliers of air transport services can be re-viewed.
Prices and fees for some low-cost flights originating outside of Ireland may be in another currency (e.g. GBP), which we will provide an estimate for in Euros. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. Citybnb is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
3.1.1. Air transport terms and conditions
The Customer is responsible for complying with the instructions of the airline and/or tour operator, with respect to flight check-in times. The Customer acknowledges and agrees that:
The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed. For further guidance on preparing for a flight please refer to Citybnb's online Customer Support resources.
3.1.2 Combined one-way tickets.
Citybnb may offer Customers the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combine one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.
Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
3.1.3. Administrative and / or health regulations
International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Citybnb has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Disinfection: Although not common, most countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinfection procedures:
(1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or
(2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.
Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Citybnb, Inc. urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by Department of Foreign Affairs Travel Advice Service prior to booking travel to international destinations.
Many governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.
3.1.4. Special fares
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft end-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made end-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.
Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.
Airmiles and vouchers from loyalty programmes may not be used when booking flights through the Website.
If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.
3.1.6. Electronic ticket
An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) to obtain his / her boarding card. The Customer must strictly observe the times for checking in.
3.1.7. No replacement passengers
Replacement passengers for flights may not be put forward.
3.1.8. Operating airlines
Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.
3.1.9. Denied Boarding Compensation
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.
3.2. Accommodation Services
Accommodation may be offered separately or as part of a package holiday. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers.
Subject to section 3.2.6 and 3.2.7., any pre-paid hotel bookings and Citybnb Unpublished Rate hotel bookings will require that a Customer's credit card is charged for the full payment upon reservation. Other hotel bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the hotel during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.
If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Citybnb no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Citybnb the whole reservation may be cancelled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.
Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.
You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact Citybnb's group travel specialists by phone or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
3.2.1. Use of rooms
The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.
Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in the Republic of Ireland. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.
2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.
3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travellers may be available.
4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.
5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.
It is possible that, from time to time, for technical reasons, for reasons of force majeure or because of the actions of a third party, the hotel originally booked is replaced by a hotel in the same category that provides similar services.
It is possible that, from time to time, for technical reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example hotel is closed due to a hurricane) or because of the actions of a third party (for example the room booked is unavailable due to hotel maintenance issues), a hotel booking is cancelled or amended. Should such events occur, Citybnb will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Citybnb will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Citybnb has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Citybnb will also pay reasonable compensation to the Customer.
Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.
3.2.6. Citybnb Unpublished Rate/Secret Saver hotels
When available, Citybnb Inc.'s subsidiary, Hotwire, Inc., may offer additional, discounted hotel booking options on the Website. These hotels, called Citybnb Unpublished Rate or "Secret Saver" hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Customer's credit card will be charged for the amount shown even if they do not use the booking. Room type will be determined by the hotel based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available. The maximum number of Citybnb Secret Saver rooms that can be booked at one time is six. All Citybnb Unpublished Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Citybnb Unpublished Rate hotels are not eligible for hotel reward or club programs. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by hotel). Debit cards may not be accepted.
3.2.7 PAY NOW ONLINE OR PAY LATER AT HOTEL:
With hotels, the Customer may be presented with the payment option to "pay online now" or "pay at hotel later". If the Customer selects the "pay online now" option, Citybnb will charge the amount to their credit card in Euro immediately. If the Customer selects "pay later at hotel", the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. Citybnb vouchers may only be applied to "pay online now" bookings.
3.3. Car hire
Car hire services are offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the respective Supplier (the car hire company).
3.3.1. Method of payment
The Customer making the booking must present a valid credit card in her/his name upon pick up. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.
The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards.
If the Customer does not comply with the terms set out in this section 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will be charged.
Additional charges may be payable locally such as refuelling, additional driver charges, and young driver surcharge. The Customer acknowledges that in no event shall Citybnb, Inc. and/or Suppliers including Citybnb Travel be liable for such additional charges as detailed or otherwise.
An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional additional coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall Citybnb, Inc. and/or Suppliers including Citybnb Travel be liable for such excess or provision of additional coverage as detailed or otherwise.
Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tyres are used.
Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge.
Special equipment, such as child seats, can be requested and will be payable directly to the Supplier upon pick up (if available).
3.3.3. Collection/use of the vehicle
Drivers must usually be aged between 21 and 75 although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70.
All drivers must present a full valid driving licence in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving licence requirements. An international driving licence is required if the drivers' licence is not in the roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.
The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.
3.3.4 Cancellation of bookings/unused rental days
No refunds will be offered on bookings cancelled within 6 hours to pick up time or any unused rental days.
3.4. Destination Services
Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).
It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are cancelled for reasons such as weather conditions, force majeure, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.
3.5. Package holidays
Package holidays are provided by Suppliers such as Citybnb Travel and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking.
A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered.
The sale of package holidays is governed by the Package Holidays and Travel Trade Act 1995. These provisions are supplemented by the following conditions.
Acceptance by the Supplier of reservations made by the Customer will depend on availability of the package holidays. Suppliers do not have to give reasons for refusing to accept a reservation.
Acceptance by the Supplier is formalised by sending a confirmation of reservation by e-mail within 24 hours of a booking being placed by the Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the service.
The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in Euro.
The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.
If Citybnb, Inc. and/or Supplier becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
3.5.3. Cancellation and change by the Customer
Requests by the Customer for cancelling or changing a trip must be submitted by telephone by calling 01 524 5005 (Calls to this number cost the same as calls to local rate numbers). You can also see whether this is possible via "Manage Trips"/your itinerary. Such requests will be dealt with on behalf of the Suppliers concerned.
In the event of cancellation of the package holiday booking by the Customer, Citybnb, Inc. and Supplier can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the package holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking. In some cases, compensation can amount to the full value of travel booked, so that no reimbursement to the Customer is made. Partial cancellation, i.e. cancellation of an arrangement, may not be possible.
If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.
126.96.36.199 Effects of Cancellation
Please note that packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply.
188.8.131.52 Change of booking
If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call 01 524 5005. You can also see whether this is possible via "Manage Trips"/your itinerary. Changes to a booking will normally involve cancelling the original booking which may incur compensation and/or charges imposed by the Suppliers up to the full value of travel booked and Customers will need to pay for the cost of a new booking.
184.108.40.206 Replacement of Participant
A registered participant in a trip can be replaced by a third party if Citybnb is informed of this at least 15 days before the start of a trip. However, Citybnb can object to the change of traveller if the traveller does not comply with the Supplier's Rules and Restrictions or their participation is in conflict with legal regulations. If a replacement person enters into the contract, then the Customer, together with that replacement person, are jointly and severally responsible for the cost of the trip and any additional costs (including administration fee) arising from the inclusion of the third party and including any cost to Citybnb for making the change.
3.5.4 Cancellation and change by Citybnb Travel
Citybnb Travel will inform Customers immediately of changes or differences to their travel arrangements. Changes or differences to the travel contract that become necessary after the contract has been concluded and are not brought about by Citybnb Travel in bad faith are permitted insofar as the changes or differences are not significant and they do not affect the overall character of the trip booked. Flight time information cannot be considered binding. The same rights apply to the altered arrangements as applied in respect of the original arrangements.
220.127.116.11 Price Changes
If the time between booking and the agreed date of travel is greater than 30 days, Citybnb Travel retains the right to change the prices agreed at the time of booking to reflect increases or decreases in transport costs (including fuel costs); payments for dues, taxes, fees such as landing taxes or embarkation or disembarkation fees at ports/airports; and change to the applicable exchange rates if the increase or decrease per person or per seat has an effect on the cost of the trip. Citybnb Travel will absorb - and Customers will not be charged for - any increase of up to 2% of the price of the total travel arrangements, excluding insurance premiums and any amendment charges. Customers will be charged for the amount over and above this. If this means the Customer has to pay an increase of more than 10% of the price of the travel arrangements, the Customer will have the option of accepting an alternative holiday if Citybnb Travel are able to offer one (if this is of equivalent or superior quality the Customer will not have to pay more but if it is of lower quality the difference in price will be refunded), or cancelling and receiving a full refund of monies paid. Should the price of the holiday decrease by more than 2% of the holiday cost due to the changes mentioned above the Customer will receive any refund due.
There will be no price changes within 30 days of the date of travel.
18.104.22.168 Significant changes
In the case of a significant change to their trip, Customers have the right to cancel the travel contract and receive a refund of all monies paid, to take a replacement package of equivalent or superior quality at no additional cost to them (if Citybnb Travel are able to offer them such a trip) or to take a replacement package of lower quality (again if Citybnb Travel are able to offer them such a trip) in which case Citybnb Travel will refund Customers the difference between the cost of their original package and their replacement package. Customers must exercise their rights as detailed in section 22.214.171.124 and 126.96.36.199 as soon as possible after Citybnb Travel have informed them of a price increase or other significant change to their trip.
In the event that a significant change occurs, Citybnb Travel will pay the Customer compensation as shown in the compensation table below, unless the change is as a result of situations outside Citybnb Travel's control which neither Citybnb and/or the Suppliers could foresee or forestall even with all due care. Citybnb Travel considers the following to be examples of significant changes to the Customer's holiday and will pay compensation dependant on the time before their departure that Citybnb Travel notifies the Customer about the change:
In the event of more than one significant change to the Customer's holiday Citybnb will only pay compensation in respect of a single change per full fare paying adult.
Time before departure date (days)
3.5.5 Changes by Citybnb Travel: during travel
If, after the Customers' departure, a significant part of their pre-booked holiday arrangements cannot be provided, Customers will be offered a suitable alternative if possible at no additional cost to them. If it is not possible to offer Customers a suitable alternative or Customers do not accept the alternative arrangements for good reason, Citybnb Travel will return Customers to the place of their departure or to another location to which they agree. If appropriate, Citybnb Travel will also pay compensation to Customers. The amount of compensation will be reasonable, taking account all the circumstances.
3.5.6 Cancellation/Termination by Citybnb Travel
In the following cases Citybnb Travel can cancel the travel contract before the trip or terminate the travel contract after the trip has started, as appropriate:
a) no later than four weeks before the trip starts, if it is not reasonably possible for Citybnb Travel to implement the trip after investigating all the possibilities, because the number of bookings for the trip is so small that the cost of implementing the trip would no longer be commercially viable. If the trip is cancelled for this reason, Customers will receive the booking cost back immediately. If appropriate, Citybnb Travel will compensate Customers for services not supplied.
b) no later than two weeks before the trip starts, if the specified minimum number of participants has not been attained. Citybnb Travel will inform Customers immediately in writing if the trip cannot go ahead. Customers will receive the cost of the trip back immediately.
c) at any time, before or during travel, if the traveller continues to unreasonably disturb the implementation of the booking despite express warnings or when he / she breaches the travel contract, so that immediate termination of the travel contract is justified for objective reasons. If Citybnb Travel ends the contract for this reason, Citybnb Travel shall remain entitled to the cost of the trip, save for the cost of the arrangements not used which will be reimbursed if possible.
3.5.7 Force Majeure
If an unforeseen force majeure event which could not have been avoided if all due care had been exercised impedes implementation of the trip to a major extent, endangers it or interferes with it, then either party can terminate the contract. Where Citybnb Travel is the party affected by the force majeure, Citybnb Travel will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs of the return transport will be covered by Citybnb Travel. Where Customers are the party affected by the force majeure, Citybnb Travel will not be obliged to refund them any sum for services which have not yet been performed. Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began.
3.5.8 Issues During Travel
188.8.131.52 Redress and obligation to co-operate
If the trip is not implemented in accordance with the contract, the Customer can ask for redress during the trip. The Customer's co-operation is necessary here. Customers are therefore obliged to do everything reasonable to resolve the fault. Customers must avoid damage where possible, or at least use all reasonable endeavours to limit it. Customers are obliged to report deficiencies in the trip. If the trip documents do not refer to a local representative, please contact Citybnb Travel directly to report any problems. Quote in any case the trip number, the destination and the dates of travel.
Phone: +353 1879 2366
Lines open: daily from 9.30am - 5.00pm
Citybnb , or any relevant local representative, will use prompt efforts to find appropriate solutions to any reported problems.
Citybnb Travel will not be responsible for any issues arising because of circumstances that cannot be attributed to Citybnb Travel.
3.5.9 Citybnb Travel's Liability
3.5.10 Limitation of Liability
3.5.11 Lapsing of Liability and Limitation Complaints Period
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact firstname.lastname@example.org or call our service number +353 1879 2366. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.
Article 4. General
4.1. Travel Destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Citybnb. advises Customers to review any travel prohibitions, warnings, announcements and advisories prior to booking travel to international destinations
By offering travel to international destinations, Citybnb does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.
The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in section 3.5.2 above. Citybnb may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Citybnb, Inc's best efforts, some of the Services listed on the Website may be incorrectly priced. CITYBNB, INC. EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Citybnb, Inc. is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.
4.3. How Our Sort Order is Determined
Travelers have many options to help them find the perfect hotel, flight, car rental or activity. The “sort” settings allow travellers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travellers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:
Additionally, we continually optimize our service to provide the best experience to travellers. Accordingly, we may test different default sort order algorithms from time to time.
4.4. Photographs and illustrations
Citybnb does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be making any representation that exceeds this purpose.
The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and an additional policy that provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
Citybnb has the following arrangements in place to ensure the security of money paid over by Customers and to arrange for their repatriation (where applicable) in the event of Citybnb's insolvency:
5. Financial conditions and payment procedures
5.1 Local taxes and Payments
Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in Euro, excluding local taxes imposed by the authorities in some countries.
The price of Services booked on the Website or by telephone must be paid either to (i) Citybnb, Inc, which will accept such payments on behalf of the Suppliers, and/or (ii) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.
The Customer shall provide the details of his/her payment card and the Supplier or Citybnb will often have to verify:
5.2. Tax Recovery Charge
Except as provided below with respect to tax obligations on the amounts we retain for our services, neither Citybnb, Inc. nor Citybnb Travel collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid "pay online now" hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Citybnb Travel pays to the hotel for taxes due on the rental of the room. The hotel invoices Citybnb Travel for tax amounts. The hotels are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Neither Citybnb, Inc. nor Citybnb Travel act as co-vendors with the hotel with whom our customers book or reserve their travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Citybnb Travel to the hotels may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Citybnb Travel charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your hotel stay.
For pre-paid "pay on line now" bookings, the Supplier's New York State and New York City tax registration certificates and numbers are provided below.
Article 6. Customer Service and the handling of complaints
Queries or requests for information should be sent to email@example.com or a Customer can call on +353 1879 2366.
Complaints should be sent by email to firstname.lastname@example.org which will receive them on behalf of the Suppliers. For ease of resolution. Customers are encouraged to bring their complaints within 30 days of the end of a trip.
In general, complaints will only be dealt with if the issues mentioned in the e-mail were reported by calling +353 1879 2366or by sending an email to email@example.com during the trip (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer. However, exceptions may be made depending on the circumstances.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.
Article 7. Citybnb's Liability
The Customer accepts that where Citybnb, Inc. acts as an interface between the Customer and the Suppliers, Citybnb, Inc. will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. Citybnb, Inc. is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
The information displayed on this Website has been provided by the respective Suppliers, and Citybnb does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.
Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with Irish classification. Citybnb does not accept any liability in relation to the ratings shown.
Article 8. Disclaimer
Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Citybnb will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the